This policy explains how refunds, cancellations, and billing disputes work for services provided by Voxira Technologies, L.L.C. ("Voxira", "we"). It forms part of our Terms of Service. Where a signed proposal or agreement with you sets different terms, that agreement applies.
What we sell
We sell professional services: web design and development, software, SaaS and API development, branding and visual identity, search optimisation (SEO, AEO and GEO), technical consulting, and maintenance plans. We do not sell or ship physical goods, so there is no product return process.
Pricing and payment
- Every project is priced in a written proposal that sets out the scope, deliverables, price, and payment schedule before any payment is taken.
- All prices are quoted and charged in US dollars (USD). Your bank may apply its own currency-conversion or foreign-transaction fees, which we do not control.
- Project work is billed in milestones. Maintenance plans, if agreed, are billed monthly in advance.
- Card payments are processed by Stripe. Your card statement shows our name so the charge is easy to recognise.
When you can get a refund
- Work not started. If you paid for a milestone and we have not started it, you can request a full refund of that payment.
- Work that does not match the agreed scope. If a delivered milestone does not match what the proposal describes, tell us within 14 days of delivery. We will fix it at no extra cost. If we cannot fix it, we refund the amount paid for that milestone.
- Project cancelled part-way. If you cancel, we refund any prepaid amount for work not yet performed (see Cancellations below).
- Charged in error. Duplicate or incorrect charges are refunded in full.
What is not refundable
- Milestones that have been delivered and accepted, in writing or by being put into use.
- Time already spent on your project before a cancellation.
- The current month of a maintenance plan once it has started. Cancelling stops the next charge (see below).
- Third-party costs we paid on your behalf with your approval, such as domains, hosting, or software licences, unless the supplier refunds them to us.
How to request a refund
- Email hello@voxira.co with your invoice number, the amount, and the reason for the request.
- We confirm we have received it within 2 business days and give you a decision within 10 business days.
- Approved refunds are made to the original payment method, in USD. Card refunds usually take 5–10 business days to appear on your statement, depending on your bank.
Partial refunds are calculated from the milestone amounts in your proposal.
Cancellations
- Projects. You can cancel a project at any time by emailing hello@voxira.co. You pay for work completed up to the cancellation date; we refund any prepaid amount for work not yet performed and hand over the work completed and paid for, as described in your agreement.
- Maintenance plans. You can cancel at any time by email. Cancellation takes effect at the end of the current billing month, and no further charges are made.
- Cancellation by us. If we must end a project, we refund all prepaid amounts for work not performed and hand over the work completed to date.
Billing questions and disputes
If a charge looks wrong or you do not recognise it, please contact us first at hello@voxira.co or on WhatsApp at +20 121 044 7189. Most questions are settled quickly, and a refund from us reaches you faster than a bank dispute.
You keep the right to dispute a charge with your card issuer at any time. If a dispute is opened, we respond through Stripe with the proposal, invoices, and delivery records for that charge, and we keep working with you to resolve it directly.
Promotions
We do not currently run promotions or discounts. Any future offer will state its own terms, which apply alongside this policy.
Changes to this policy
We may update this policy. The date at the top shows the latest version. Changes do not affect payments made before the update.
Contact
Voxira Technologies, L.L.C. — Registered in Delaware, USA. Operated from Giza, Egypt.
Email: hello@voxira.co · WhatsApp: +20 121 044 7189